DreamWild Terms of Service

Effective 12 November 2026.

Operator: Genesis Vanguard Pty Ltd (ACN 675 551 783) (ABN 45 675 551 783), trading as DreamWild Labs. Address for notices: 388 George Street, Sydney NSW 2000, Australia. Contact: support@dreamwild.ai.

Key terms

A short guide to the terms that matter most. Each line links to the section that governs it. If a line and its section differ, the section governs, and nothing in this guide limits a right the law gives you.

Your plan renews each month or year until you cancel. You can cancel at any time on your account page, and access continues to the end of the period you paid for. Plans, prices and recurring payments

A renewal is not refunded for a change of mind. Your rights under consumer law still apply. Ordinary cancellation and renewals

Any refund we give at our discretion carries a 6% service fee, and no fee ever applies to a refund the law gives you. Discretionary refunds

Credits are not money. They expire as your plan or pack states and are not exchanged for cash, except as a refund these Terms or the law provide. Credits and generation charges

We own the videos and other Output we make for you. Once it is paid for, you hold a perpetual licence to use and monetise it, which continues after you cancel. It ends only if a payment is reversed and stays unpaid, or for an Output in which you misuse a Persona Asset. Your content and permissions

We use Your Content and Output to train and improve DreamWild's models and tools, which also make Output for other customers, unless you turn this off in Account Settings. Your content and permissions

You promise that you hold the rights in everything you add, including music and footage, and each time you press “I Hold the Rights” you make that promise again. Each party's liability is capped, with exceptions. You reimburse us for claims caused by your content, without a cap where your breach was deliberate or knowing, where someone shown or imitated in your content claims and you lacked the consent you promised, or where a platform or regulator acts because your content or publishing broke these Terms, its terms or the law. For consumers, the last two apply only where you knew or ought reasonably to have known of the breach. Your content and permissions, Allocation of liability and Third-party claims caused by your content

The laws of New South Wales govern, and consumers keep any mandatory right to their local law and courts. If you live in the United States, disputes go to individual arbitration, with no class actions and no jury, unless you opt out by email within 30 days after you first accept a version of these Terms that contains the arbitration terms. Complaints and disputes

Your agreement with us

These Terms govern your access to DreamWild, our website, creative studio and associated services. “We”, “us” and “our” mean Genesis Vanguard Pty Ltd, identified above. “You” means the person accepting these Terms or the business they are authorised to represent.

You accept these Terms when you expressly agree during account registration or checkout. Your paid subscription starts when you accept the disclosed checkout terms and your first payment succeeds. Your order is the plan, price, currency, billing interval, included credits and other terms shown in the checkout order summary when you pay. Descriptions, examples and results in our marketing are not part of your order. Browsing or creating an account does not create a recurring-payment obligation. A paid subscription requires your separate choice and checkout approval.

The refund, cancellation, credits and acceptable-use provisions below form part of these Terms. A separate regional addendum applies only if identified and supplied with your accepted order. Before using DreamWild, you must agree to our Privacy Policy. That confirms the notice presented to you; it is not consent to an undisclosed use or a waiver of privacy rights. A new use of Google or YouTube data requires an updated explanation and fresh consent before it begins. A Data Processing Addendum applies only when we expressly agree to it and complete its schedules.

Our Privacy Policy is available here:

https://dreamwild.ai/privacy

If your intended use requires processor terms or international-transfer safeguards, do not submit the relevant personal data until we confirm that the necessary completed terms and controls are in place. Ordinary account access is not approval for that processing.

A separate written agreement that we expressly make with you prevails on the matters it expressly changes. Otherwise, if your order and these Terms conflict, your order prevails, subject to the rights these Terms give us to make changes for future periods. These Terms prevail over general marketing statements. Our Privacy Policy governs personal information and the other promises it makes about your projects. Mandatory law always prevails.

Rights these Terms do not remove

Nothing in these Terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified. This includes applicable Australian Consumer Law protections and mandatory protections in the country where a consumer habitually resides.

Where the Australian Consumer Law applies, services carry guarantees including due care and skill, fitness for a purpose you make known where that guarantee applies, and supply within a reasonable time if no time is agreed. If a service failure is major or cannot be remedied, you may terminate the affected contract and obtain the refund the law provides for services not consumed, or retain the service and recover compensation for its reduced value. For a remediable non-major failure, you may require us to remedy it within a reasonable time. If we refuse or fail to do so, you may have it remedied elsewhere and recover reasonable costs, or terminate the contract, as the law provides. Compensation for other reasonably foreseeable loss may also be available. For a service not of a kind ordinarily acquired for personal, domestic or household use, the Allocation of liability section may limit these remedies only where section 64A of the Australian Consumer Law permits.

Qualifying business purchases can also attract these protections. We do not treat an ABN, a business email or your acceptance of these Terms as a waiver.

Eligibility and your account

You must be at least 18 and have legal capacity to contract. If acting for a business, you must have authority to bind it and to provide any information and permissions involved in its use. Do not create an account for a child or allow a child to operate your account. Do not use DreamWild if you are a person, or are in a country or region, subject to Australian, United States, United Kingdom or European Union sanctions that prohibit us from supplying you.

Give us accurate account and billing details and keep your contact details current. Use reasonable security precautions, protect your sign-in links and credentials, and tell us promptly if you suspect unauthorised access. You are responsible for all activity on your account, including by people you allow to use it, except to the extent it results from our breach of these Terms or our negligence, or occurs after you tell us the account is compromised and we have had a reasonable time to act.

Do not transfer or sell an account, share it beyond any seat limits in your plan, misrepresent an identity, or circumvent a restriction. We may request information reasonably needed to investigate a security or fraud concern. We will not ask you to send payment-card security codes or account passwords by email.

What DreamWild supplies

DreamWild supplies tools for creating and editing audiovisual content using automated systems, third-party models and supporting services. It also offers customer-controlled scheduling and delivery of completed videos to supported connected destinations. Available functions, included usage and supported formats are those described in your accepted order and the service when you buy. A demonstration, roadmap, example output or optional feature is not a promise that every account receives it. New generation engines and formats are available only when expressly offered; a roadmap does not authorise paid generation.

You can create an account using an emailed sign-in link or an available Google sign-in option. Signing in with Google identifies your DreamWild account. Connecting a YouTube channel is a separate optional permission and does not occur merely because you sign in.

Generative systems can produce inaccurate, unsuitable, repetitive or unexpected results. You must review scripts, images, audio, video, captions and other outputs before using or publishing them. You decide whether an output is suitable for your audience and purpose, and must check factual claims, rights, disclosures and platform requirements. Outputs are generated automatically. Except as the law requires, we do not promise that an output will be accurate, original, unique to you, free of third-party rights, suitable for a particular purpose or accepted by any platform.

We do not promise any number of views, subscribers or followers, any growth, income, advertising revenue, sponsorship or other earnings, monetisation approval, search ranking, copyright registration or freedom from third-party claims. Results described in our marketing, including the results of our own channels, are not a promise or forecast of your results. Your results depend on your ideas, niche, consistency and choices, on platform decisions and on other factors outside our control. We do not supply legal, financial, medical or other regulated professional advice through generated content. Do not use it as a substitute for appropriate professional advice or as the sole or unreviewed basis for a decision affecting a person's safety, employment, credit, health or legal rights.

Use supported browsers, lawful source materials and an appropriate connection. Keep your own copies of source materials and completed outputs important to you. DreamWild is not sold as a permanent archival or disaster-recovery service.

YouTube connections and publishing

DreamWild is not affiliated with, sponsored or endorsed by Google or YouTube.

Our YouTube data notice is at: https://dreamwild.ai/youtube-data/

DreamWild uploads each video with the visibility you approved for its schedule or set in your activated automatic publishing rule. YouTube's own processing, policies and account or channel restrictions may still limit or change a video's visibility, including by keeping it private, and DreamWild does not control those decisions. The upload receipt shows the visibility YouTube reports. DreamWild cannot override a visibility YouTube applies and does not automatically create a replacement upload.

DreamWild uses YouTube API Services. By using DreamWild, you agree to be bound by the YouTube Terms of Service:

https://www.youtube.com/t/terms

Google's Privacy Policy also describes Google's processing:

https://www.google.com/policies/privacy/

Connecting a channel gives DreamWild the technical permission explained on the connection screen. It does not approve a video, create a public post, or authorise unrelated paid generation. Google sign-in, YouTube connection consent, publishing approval and recurring-payment approval are separate choices. Select only a channel you are authorised to manage.

In review mode, you approve the exact completed video version, destinations, title, description, requested visibility, audience and synthetic-media settings shown to you for each schedule. You can instead explicitly enable an automatic publishing rule, choosing its channel, completed-video selection, metadata settings and schedule. Activating automatic mode authorises matching future completed videos to be uploaded without individual review. Creating a rule leaves it inactive; you can pause an active rule. An upload already sent to YouTube may still finish. YouTube's processing, policies and restrictions described above take priority over any requested visibility. A change outside your approved instructions requires new approval. You must hold the required rights and permissions and choose accurate audience and synthetic-media disclosures. Do not turn off a disclosure that YouTube requires for realistic altered or synthetic content.

A schedule's title starts as your project title, which can be a title DreamWild wrote from your script unless you typed your own. In review mode, you can edit the title and description before you approve. Automatic rules use the completed project's title and the description you configured in the rule. The resulting values are saved in that schedule; we do not shorten, translate or append to them. To change a pending schedule's values, discard the draft or cancel the schedule and review a new one.

A scheduled time is the earliest intended dispatch time, not a guarantee of the time a video becomes visible. Upload duration, Google processing, permission expiry, account or project limits and service interruption can affect delivery. An upload receipt is not proof that a video is public. We report the outcome we can verify and hold ambiguous uploads for reconciliation instead of automatically creating a replacement.

You may cancel pending work, use “Stop using channel” on a channel or use “Revoke Google access and remove YouTube data”. These actions stop future work within their stated scope. A request already sent to YouTube may still finish, including a visibility change already submitted. Cancelling or stopping use of a channel does not delete a video from YouTube. Use YouTube's controls to manage or delete an uploaded video. Removing stored YouTube data does not by itself close your DreamWild account or cancel your paid subscription; subscription cancellation is a separate control or support request.

DreamWild's managed-destination allowance is part of your plan. It is not a sale of Google's API quota or a promise of platform approval. We do not guarantee public-upload approval, any particular daily upload capacity, channel verification, audience reach, monetisation eligibility or revenue.

YouTube and other platforms decide whether a video is accepted, recommended, monetised, age-restricted, limited or removed, and whether a channel is approved for monetisation, receives a strike or is suspended. Their policies, including policies on reused, repetitive, mass-produced or AI-generated content, change without our control. Such a decision or change is not by itself a failure of our service, and we are not responsible for it except to the extent it results from our failure to follow the instructions you approved, and then only as “Allocation of liability” allows.

Instagram and Facebook connections and publishing

DreamWild is not affiliated with, sponsored or endorsed by Meta, Instagram or Facebook.

Connecting a Facebook Page, and the Instagram professional account linked to it, is a separate, optional permission you give on Meta's own screen. It lets DreamWild show you where a video will be posted, publish the videos you choose to post when you choose to post them, and read back their publishing status. Connecting an account never posts anything on its own. Select only a Page or account you are authorised to manage.

When you publish to Instagram or Facebook through DreamWild, you agree to follow the Meta Terms of Service, the Instagram Terms of Use, their Community Standards and Community Guidelines, and the other Meta terms that apply to your account and content:

https://www.facebook.com/terms

https://help.instagram.com/581066165581870

Meta decides whether a post is accepted, limited or removed, and Meta's publishing limits apply. You can use “Stop Using This Account” in DreamWild, or remove DreamWild in your Facebook or Instagram settings. That stops future publishing; it does not delete posts already published. Manage or delete a post through Instagram or Facebook.

Plans, prices and recurring payments

Your subscription order states the charge and its currency, recurring amount and interval, included credits and that renewal continues until cancellation. Any tax that must be included in the displayed price forms part of the total before payment. Provide the correct billing country. The cancellation routes and your rights are set out below.

Prices are charged in US dollars or, where offered for your billing country, at a fixed price in Australian dollars, euros, pounds sterling, Canadian dollars, New Zealand dollars, Singapore dollars or Japanese yen. A fixed local price includes any tax we must charge and does not change with exchange rates; a price change follows the notice rules below. Where checkout offers it, you can instead choose to pay a US dollar price in your own currency. Checkout shows the amount in your currency before you pay, and later renewals are charged in that currency at the exchange rate at the time of billing, so that amount can change from one renewal to the next. Our payment provider sets the exchange rate, which may include a conversion fee. If you pay in US dollars with a card in another currency, your bank may convert the charge and apply its own fees. One-off packs and unlimited plans are available only if separately and expressly offered.

A subscription renews automatically for successive billing periods matching the monthly or annual interval you accepted until cancelled. You authorise the disclosed recurring charge using your chosen payment method. We do not charge for a new paid feature or overage without separate approval. Contact support@dreamwild.ai if you need a copy of your accepted order or payment information.

Cancel at any time on your account page using “Cancel Subscription” and then “Confirm cancellation”, or email support@dreamwild.ai. To cancel, you need to give only the information reasonably needed to identify the account and your authority. We may also ask why you are leaving, and we may show you one offer, such as a discount or a pause. Answering is optional. An offer never stops or delays your cancellation, and “Confirm cancellation” stays on the same screen as any question or offer. Any offer states, before you accept it, what you will pay, for how long and the price that applies afterwards. If you live in the European Union, the European Economic Area or the United Kingdom, we ask any question and show any offer only after you have confirmed your cancellation; your cancellation stands unless you then accept the offer, which keeps your subscription going on the offer's terms. A cancellation received before renewal stops the next renewal. A timely email remains valid if the account control is unavailable or fails. Cancellation takes effect at the end of the paid period, with access preserved until then; it does not itself delete the account or content. Earlier termination or refunds remain available where these Terms or the law require them.

https://dreamwild.ai/account

The account page shows the cancellation status and, once confirmed, its paid-access end date. A handling delay does not defeat timely cancellation notice. If you also want account closure or content deletion, request that separately through support so its scope and any remaining records can be addressed.

If a renewal payment fails, paid usage pauses when the paid period ends and resumes once a payment succeeds. We may ask you to update your payment method. Payment retries do not authorise duplicate charges, a higher price or paid work beyond the agreed order. We may recover any amount properly due.

We may change the subscription price you accepted or the included allowance for a future renewal on at least fourteen days' direct notice, or any longer notice the law of your place of residence requires, and an opportunity to cancel. If that period has not elapsed, the change does not apply to that renewal. Where a law sets a window for that notice, such as California's seven to thirty days before the change, the notice or a reminder is delivered within that window. We do not reduce the allowance or raise the subscription price for an already-paid period. A promotional price lasts only for the period clearly disclosed before purchase.

Before an offered change of plan or billing interval, we show any immediate charge or credit, the new recurring price and the effect on credits. Nothing is charged until you confirm.

Adjust Plan works as follows. A move to a larger plan on the same billing interval, or from monthly to annual billing on the same or a larger plan, starts as soon as you confirm and its payment goes through; if the payment fails, nothing changes. A new billing period starts that day at the new plan's full price, less a credit for the unused value of your current period: your current monthly window's unused subscription credits, up to the plan's included monthly credits, at your plan's price per credit (its monthly price, or one twelfth of its annual price, divided by its included monthly credits) and, on an annual plan, one twelfth of its annual price for each whole month left after that window. The credit never exceeds the price of your current period. The current window's subscription credits end at the change, the new plan's credits start with its new period, and rolled-over and purchased credits carry over with their original expiry. A move to a smaller plan on the same billing interval starts on your next renewal date, with no refund or credit for the current period; your current plan and credits continue until then, and you can cancel the scheduled change before it starts; choosing a larger plan before then replaces it. A move from annual to monthly billing, or from monthly billing to a smaller annual plan, is not offered. Adjust Plan is not available while a cancellation is scheduled, a renewal payment has failed or your subscription is paused.

If we show a price or credit quote that is obviously wrong, we may correct it. If the correction affects an order you have already paid for, you may cancel that order and receive a refund of it.

Credits and generation charges

Credits measure available use of DreamWild. They are not money, a deposit or a representation that every credit has a fixed cash value. They cannot be transferred, sold or redeemed for cash except where a refund or other remedy is required by law or our policy. Each plan's allowance and expiry are disclosed before payment.

Subscription credits are issued monthly for both monthly and annual subscriptions; an annual payment does not issue twelve months of credits at once. The current plans are Starter, Creator, Pro and Max. Starter has no rollover. Creator carries unused monthly credits for one additional month, Pro for two and Max for three while subscribed, with the oldest eligible credits used first. Your accepted offer identifies the allowance and expiry that apply to your subscription, including any preserved earlier offer.

Credit packs are one-off purchases, offered only while you have an active paid plan. Pack credits expire 3 years after the date of purchase. They are used after your subscription credits, the credits closest to expiry first, and can be spent only while you have an active paid plan. If your pack credits have expired, you can email us to ask for them to be reactivated; reactivation is at our discretion. Expiry does not remove a refund or other right you have under the law.

Referral bonus credits can be spent for 60 days after they are added, while you have an active paid plan, and are used before your subscription credits.

Cancelling an annual subscription stops its next renewal. Its monthly credits continue to be issued until the end of the paid year. Unused subscription credits, including rolled-over credits, do not remain spendable beyond their recorded expiry or the end of continuous paid coverage, unless an accepted offer or a remedy gives you a stronger right. A plan change must state its effect on credits before you accept it, and credits already issued carry over with their original expiry, except that a change that starts at once ends the current monthly window's subscription credits and takes their unused value off the price, as “Plans, prices and recurring payments” explains. No credit rule removes a mandatory refund or other remedy.

Where included in your accepted offer, the first annual subscription receives double credits in its first monthly window, once per account. Monthly subscriptions do not receive that annual introductory allowance, a change to annual billing through Adjust Plan does not give it, and renewal or another plan or interval change does not repeat it. We may extend an affected allowance or provide another appropriate remedy where our failure prevented its reasonable use. Expiry does not extinguish an accrued refund or compensation right.

Before a paid operation, we show the credit quote for the selected scope. Your approval authorises that scope and maximum customer charge. We may reserve quoted credits while work is pending; a reservation is not a final charge. We will not charge above the accepted quote without fresh approval. Changed scope, an additional attempt, a retake or an upgrade can require a separate quote.

The operation description identifies the charging unit, selected type or model, essential objective parameters such as format, duration, resolution or selected voice, included attempts and the validity of an unaccepted quote. These objective fields do not promise a particular subjective aesthetic or exact prompt interpretation unless expressly included in the agreed description; mandatory quality obligations remain. Before approval, we must also explain any point at which paid processing becomes non-cancellable. A stale unaccepted quote may require refresh; an accepted quote remains protected. For charging, delivery means the quoted unit or stage has been produced in the agreed form and made available to your account in a usable way. You need not actually click Download for accessible delivery to occur.

If the accepted quote prices individual units, delivered units may be charged and undelivered units released, even within a partly failed batch. If it prices a whole stage as one unit, we will not retrospectively subdivide that stage to charge for an incomplete portion; that quoted stage must be delivered, subject to applicable remedies. Choosing not to continue to a later separately priced stage does not automatically undo a properly delivered earlier unit or stage. Failed or undelivered work, pending supplier responses and billing errors are handled under the refund and cancellation provisions in these Terms.

Jump the Queue uses best efforts to prioritise your video and give it faster processing. It may not be faster under heavy load, and if your video fails on our side its 50 credits are refunded in full.

We may change the credit cost of an operation type. A decrease can apply immediately. An increase applies to you only from a renewal at least fourteen days after direct notice. Until then, we quote the operation at your earlier cost, and running it does not require you to accept the higher cost. Approving an ordinary operation quote is not consent to bring that increase forward.

If a provider change means we can no longer offer an operation at the earlier cost before your next renewal, we may, despite the previous paragraph, replace it with a comparable operation or stop offering it. If that reduces the overall service you paid for in more than a minor way, “Changes, availability and events outside our control” applies. An accepted quote remains fixed for its approved scope.

Refunds and resolving problems

Your rights come first

These refund provisions do not limit any refund, cancellation, compensation, withdrawal or other right you have under applicable law. You do not have to accept credits instead of a money refund where the law entitles you to money.

We distinguish a change of mind from a billing error, unauthorised charge, failed operation or a failure to supply what we promised. Each is assessed on its facts. Using some of the service does not automatically remove rights relating to a defect.

Discretionary refunds

Every voluntary refund, meaning any refund we give at our discretion, is subject to a service fee of six percent (6%) of the amount paid for the refunded purchase, where permitted by law. The fee never applies to a refund, remedy or withdrawal you are entitled to under applicable law, including the Australian Consumer Law and any EU or UK right of withdrawal.

Ordinary cancellation and renewals

Cancellation stops the next recurring payment and leaves access to the paid service until the current period ends. It does not create an automatic pro-rata refund for a simple change of mind during a correctly supplied period. It also does not delete your account or content; request that separately if you want it.

Renewals are not refundable for change of mind after a properly disclosed renewal has occurred. This does not cover a renewal taken after a timely cancellation, without the required authority, at an undisclosed changed price or contrary to an applicable renewal rule. Tell us promptly about any such charge so we can investigate and correct it.

Failed work, partial delivery and retakes

If a paid operation produces no usable deliverable because it fails technically or is rejected before delivery, we will release or restore the charge for the undelivered scope. A supplier timeout may need investigation before we can confirm whether work was delivered; it is not permission to keep a hold indefinitely. Contact us if a pending hold is not resolving within a reasonable time.

Where the approved quote prices individual units, properly delivered units may remain charged even if other units in the batch fail. Where it prices a whole stage as one unit, that stage must be delivered before it is charged; we will not retrospectively price pieces of an incomplete stage. We will release the undelivered quoted scope and explain the calculation. If the failure makes earlier delivered work unusable for the agreed overall purpose, we will provide any broader remedy the law requires. Partial delivery does not authorise charging an entire undelivered batch.

If a video made in a Cake style, in Vesper AI or in Ads Generator, or a Premium style Short made with one press of Generate that runs straight through to its finished video on a script we write, is delivered 5 or more seconds shorter than the length you ordered, we charge no more than its quoted price multiplied by the seconds delivered (rounded up to a whole second) and divided by the seconds ordered, and return the rest of the credits held for it; a video less than 5 seconds short, or longer than ordered, is charged its quoted price and never more.

Changing your brief, selecting a different model, requesting a new creative variation or deciding you prefer a different aesthetic may require a newly approved paid operation. This does not mean an output that materially misses the agreed scope, cannot be used as promised, or breaches an applicable guarantee must be paid for again to obtain a remedy.

For example, simply preferring another colour palette differs from receiving no playable video for an approved video operation. These are examples, not exhaustive tests.

Please provide the project or operation identifier, time and a short description of the issue. We may request evidence reasonably needed to assess the issue.

Our failed-work promise

The promises in “Failed work, partial delivery and retakes” and the Jump the Queue refund in “Credits and generation charges” are a warranty against defects, and this is how to use them.

What we do: if paid work fails technically, is rejected before delivery or is not delivered, a Jump the Queue video fails on our side, or a video of a kind named in “Failed work, partial delivery and retakes” is delivered 5 or more seconds shorter than ordered, we release or return the credits as those sections explain. Most releases happen automatically when the work fails.

What you do: if a release has not happened, email support@dreamwild.ai from your account email with the project or operation identifier, the time and a short description of the problem, or write to us at the address below. The promise covers a failure that appears within 30 days after the work was delivered or, for work never delivered, within 30 days after you approved it. You bear any expense of making a claim, which is normally only the cost of sending an email.

Who gives this promise: Genesis Vanguard Pty Ltd, trading as DreamWild Labs, 388 George Street, Sydney NSW 2000, Australia. Telephone: +61 497 675 920. Email: support@dreamwild.ai.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

The benefits this promise gives you are in addition to your other rights and remedies under the law.

Service failures and statutory remedies

Your remedies under the Australian Consumer Law for a service failure are described in “Rights these Terms do not remove”.

If we reduce the overall service you paid for in more than a minor way, discontinue it, or end your subscription when you have not breached these Terms, we will refund the prepaid unused part of the affected period, unless you accept a replacement we offer. Any stronger mandatory entitlement prevails.

For a contractual refund of the remaining whole subscription period, the refund is the price paid for that period multiplied by its unused remaining time, except that for the current monthly credit window we use the lower of its unused time and the share of its credits still unused. For example, discontinuing the whole US$29 service with 15 of 30 paid days remaining and half of that month's credits unused gives a US$14.50 refund. This is not a cap on a statutory remedy, loss of value or an additional express promise. Where only a distinct part is affected, we will explain its value in the agreed order and the calculation; we will not invent a retrospective unit price or charge the entire subscription value for a single generation. Any permitted deduction for service supplied during a statutory withdrawal period must use the applicable legal valuation rules and required prior disclosures, not automatically this example or a used-credits percentage.

We will identify the period and scope affected and the amount returned.

Duplicate charges, unauthorised payments and refunds

Tell us promptly about a duplicate, incorrect or allegedly unauthorised charge. We will investigate using payment and account records and correct an established error. We may pause further paid usage and publishing while we investigate a fraud or security risk or while a payment dispute about your account is open.

Approved money refunds are paid in the currency you paid in and go to the original payment method unless law or the payment provider requires another lawful route. We process them within a required legal deadline and otherwise without unreasonable delay. Your bank may take additional time to show the credit. If your bank converted the original payment, its conversion or fee on a refund can differ; that does not change our refund currency or remove a loss for which we are legally responsible.

We may cancel unused entitlements funded by a refunded or reversed payment and recover any amount that remains properly due for service supplied. A reversed payment can also end your licence to Output, as “Your content and permissions” explains.

Customers with cooling-off or withdrawal rights

If mandatory local law gives you a withdrawal or cooling-off right, it applies. For example, qualifying EU/EEA and UK consumers commonly have a 14-day withdrawal period for a distance service contract, subject to applicable requirements and exceptions. Lack of legally required information may extend the period.

Starting an ongoing subscription or spending credits does not, by itself, waive the entire withdrawal right. If you expressly request service to start during a withdrawal period, we may charge only the proportionate amount the applicable law permits for service supplied before withdrawal, and only where its information and consent requirements were met. Loss of a digital-content withdrawal right is a separate question requiring the particular legal conditions, including any required express consent, acknowledgement and confirmation. We will not infer it from a pre-ticked box or mere acceptance of these Terms.

Send a clear withdrawal statement to support@dreamwild.ai identifying your name, account email and order. A suggested form is: “I give notice that I withdraw from my DreamWild contract.” You do not have to use this wording. If your billing country is in the European Union, the European Economic Area or the United Kingdom, you can also withdraw online during the withdrawal period: on your account page, select “Withdraw from contract here”, check your name, the contract and your email, then select “Confirm withdrawal”. We email you an acknowledgement of your withdrawal, with its content, date and time, without delay. We ask no question and show no offer before you confirm a withdrawal. We will comply with any applicable refund timetable and mandatory local cancellation method.

Complaints and fair administration

Please contact us first so we can try to fix a problem quickly. We may contest a payment dispute we consider unsupported.

Your content and permissions

“Input” means materials you submit or direct us to use, including prompts, scripts, links, music and other audio, footage, images, recordings, likenesses, logos and reference files, and any Linked Material. “Linked Material” means the video, audio, images, text and other material at a link you submit, as we retrieve it. Information we receive from YouTube API Services, or from a platform account you connect, is not Input or Linked Material; our Privacy Policy explains how we handle it. “Output” means material generated for you through the service, including scripts, images, narration, music, sound, captions and videos. “Service Materials” means DreamWild's software, templates, formats, styles, characters, prompts, workflows, voices, music, sound effects, stock and other materials we or our licensors provide, whether or not they appear in an Output. “Persona Assets” means the characters, AI influencers, avatars, presenters and voices that we offer in DreamWild's libraries and presets for customers to choose, including any version you make by editing one of them, which we do not offer to, or use for, other customers; they are Service Materials. “Your Content” means your Input.

You keep the rights you have in your Input, and any right the law gives you as the author of your own creative contribution. As between you and us, we and our licensors own DreamWild and the Service Materials, and we own every other right in Output, including copyright in any film or sound recording we make for you, except rights in Linked Material and in any part of an Output that reproduces or adapts it, which stay with their owners. We undertake the arrangements necessary to make each Output. This is an agreement to the contrary for the purposes of sections 97(3) and 98(3) of the Copyright Act 1968 (Cth) and any similar law. If any other right in Output vests in you, you assign it to us on creation and, until it vests in us, hold it for our benefit. These Terms do not transfer ownership of Output to you. We do not promise that copyright or any other right exists in an Output; the law may not protect material generated without human authorship.

Once the fees, if any, for the period in which an Output was generated have been paid, we grant you a worldwide, royalty-free, non-exclusive, perpetual licence, irrevocable except under the payment-reversal paragraph below and the Persona Assets paragraph in “People, voices and sensitive content”, to use, copy, edit, adapt, publish, distribute, communicate, display, perform and monetise that Output, and the Service Materials included in it as delivered, for any lawful purpose. This includes publishing it on YouTube and other platforms, earning advertising, sponsorship and affiliate income from it, and delivering it to a client. You may allow platforms, distributors and clients to exercise these rights as needed for those uses, and you may transfer the licence for an Output together with the channel or business that publishes it. The licence continues after your subscription ends or your account closes.

The licence does not allow you to sell, license or distribute Service Materials, or an Output, as stand-alone stock media, templates, presets or assets; to take a Persona Asset out of the Output it appears in and use it on its own, for example as a mascot or spokesperson outside the Outputs that show it; to recreate a Persona Asset outside DreamWild; to train any AI model on a Persona Asset or on Outputs that show one; to use Outputs or Service Materials to build, train or improve a product or AI model that competes with DreamWild; to register Output with a content-identification system, or assert a right in Output, other than in your Input, against us or another customer; or to suggest that we endorse you. Third-party material in an Output remains subject to the licence terms identified with it.

Output is not exclusive to you. Other customers may receive similar Output, and we may use the same Service Materials, ideas and styles for anyone. If someone copies an Output you have published, tell us; we may act, or authorise you in writing to act for us, to have the copy removed. We do this only for Output that contains no Linked Material, and no one may send a notice in our name without our written authority.

Reusable service elements. While making your Output, the Service may generate elements that show no identifiable person, character, brand, logo, voice or text from your Input, such as backgrounds, scenery, textures, motion and camera paths, transitions, music and sound effects. These are Service Materials: we own them and may reuse them across DreamWild, including in other customers' Output. This includes depictions of historical figures and public events that we generate. Your licence to your Output covers them as delivered. We never reuse your Input, anything copied or derived from Linked Material, your characters other than Persona Assets, or anything that identifies you or your brand, and none of these is a Service Material.

If a payment for the period in which an Output was generated is reversed or charged back and remains unpaid 14 days after we notify you, your licence to that Output ends, unless the reversal resulted from our error or from a failure of our service for which the law or these Terms entitle you to a refund. You must then stop using that Output and remove the copies you control.

You grant us a worldwide, non-exclusive, royalty-free, fully paid licence, to the extent you hold rights in Your Content, to host, copy, store, convert, process, transmit, adapt and display it to provide, operate, secure, support, analyse and improve DreamWild, to comply with law and to enforce these Terms. For Linked Material, this licence covers only making and delivering your project, securing and supporting DreamWild, keeping records, complying with law and enforcing these Terms. We may let our service providers, and any successor to DreamWild, exercise this licence for those purposes. It lasts while we hold Your Content and for any longer period the law requires us to keep it. Our Privacy Policy governs personal information in Your Content and Output, including its handling by AI providers.

Links you submit. When you submit a link, you instruct us, and any retrieval service we engage, to retrieve the Linked Material for your project and to copy, store, convert and edit it as you direct. If you own the copyright in Linked Material, or act with its owner's authority, you also authorise us and any retrieval service we engage, for the owner, to access and retrieve it for your project. We may refuse a link, or stop a retrieval, at any time. A site can block, remove, restrict or change its material, so we do not promise that any link can be retrieved. A retrieval that fails is not charged, and credits reserved for it are released, as “Failed work, partial delivery and retakes” explains. We delete the video, audio and image files we retrieved from a link 30 days after we deliver the latest Output for that project, unless a complaint, the law or a court requires us to keep them. The link itself and your Output stay with your project.

Linked Material stays with its owners. You choose and direct the retrieval, selection and use of Linked Material, and we copy, store and edit it only as your service provider, to make and deliver your project. Linked Material is never a Service Material, and our licence to you of an Output gives you no rights in it. An automatic publishing rule never publishes an Output that contains Linked Material; each such Output needs your individual approval.

Improving DreamWild. You allow us to use Your Content and the Output generated for you to train, tune and improve DreamWild's own models, styles and tools, which may be used to make Output for other customers. You can turn this off at any time in Account Settings; from then on we stop adding your new Content and Output to that training. We never sell Your Content or Output; never use Linked Material, any part of an Output that reproduces it, data we receive from YouTube API Services or information we receive from Instagram or Facebook through a connected account for this training; and never offer a model trained on your Content to anyone outside DreamWild.

Statistics. We may combine information about how DreamWild is used across many accounts into aggregated statistics, such as which formats, hooks, video lengths and styles customers make, keep and schedule for publishing, and we may publish, share and commercialise those statistics. We make them so that no one, including you, your channel or your brand, is identified or reasonably identifiable from them, we take reasonable steps to keep them that way, we do not try to re-identify anyone from them except solely to test whether our deidentification works, and we never build them from data we receive from YouTube API Services, information we receive from Instagram or Facebook through a connected account, or Linked Material. Turning off training in Account Settings does not stop these statistics.

Unless you opt out by emailing support@dreamwild.ai, we may also use Output that you have published publicly, and excerpts of it, to show what DreamWild can make, on our website, social channels and advertising, without naming you unless you agree. This never includes Output that contains Linked Material or shows a real, identifiable person other than you. After you opt out, we will not start new uses of your Output.

To the extent the law allows, you consent to us, and people we authorise, doing anything these licences permit without naming you and in ways that may alter your Input, such as editing, cropping or combining it. This is your consent for the purposes of Part IX of the Copyright Act 1968 (Cth) and similar moral rights laws. We do not make a private project public unless you ask us to or the law requires it.

Each time you submit Input, including a link, you promise that:

(a) you own it, or you hold every licence, permission and consent needed for us to copy, store, edit and process it as you direct, and for you to publish the result as you intend. For music, this means the rights in both the recording and the song it records, including its music and lyrics, and the right to put it in a video and publish that video. For footage, it covers everything in it, including any music, performance or other person's work;

(b) your Input, and your use of it and of Output as you direct, do not infringe anyone's copyright, moral rights, trade mark, privacy, publicity or other rights, and do not break the law, a contract you made with the owner of that material, or the terms of a platform where you publish;

(c) you have every consent the law requires from each person whose identifiable image or voice is in your Input or whom you ask us to imitate; and

(d) no one is owed any payment because we use your Input as these Terms allow, other than a payment you have agreed to make.

These promises also cover each Output to the extent it contains, reproduces or is made from your Input, and your use and publication of that Output. They are about your rights in the material, not about the technical method we use to retrieve a link. Do not provide confidential material in breach of an obligation or ask the service to infringe, impersonate, deceive or harm. You are responsible for your Input, your publishing decisions and any claims you make about Output.

Confirming your rights in the studio. When you add your own music or footage, the studio may ask you to confirm that you hold the rights by pressing “I Hold the Rights”. Each time you press it, you make the promises above again, for that material and every Output made with it. We may keep a record of each confirmation with the material, including when it was made and the version of the words you were shown, and rely on that record as evidence that you made the promises. The promises apply to all Input, whether or not the studio asks you to confirm them. A confirmation is not a check by us, and our accepting material does not mean we agree that you hold the rights in it.

Our technology, feedback and third-party services

We and our licensors retain all rights in DreamWild, its interfaces, marks, systems and the Service Materials. We give you a limited, non-exclusive, non-transferable right to use the service during your authorised access in accordance with your order. You may not sell access, circumvent controls or reproduce protected service components, except where the law permits an activity that cannot be excluded by contract.

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose, without payment or attribution. Feedback does not include Your Content or Output. We will not name you in advertising without your agreement, and personal information in feedback remains subject to our Privacy Policy.

AI providers, payment services, link retrieval services and infrastructure suppliers support DreamWild. A separate service you choose to connect, such as YouTube, Google, Instagram or Facebook, is supplied under its own terms. You are responsible for following a service's terms when you use it and when you publish to it. We are not responsible for that service or its decisions.

Style names and third-party references

We may name a style, format or template after a channel, creator, brand or work it resembles, for example “[channel name]-style explainer”. Such a name only describes the general look or format that inspired our tools. It does not mean that the named channel, creator or brand made, approved, sponsors or is connected with DreamWild, an Output or your videos. DreamWild is not affiliated with, sponsored or endorsed by any of them unless we expressly say so. Their names and trade marks belong to their owners, and we use them only to identify the style described.

Our styles, templates and other Service Materials are made by us or licensed to us. They do not include footage, characters, logos or voices taken from the channels, creators or brands we name, and each Output is generated for your request. Your Input and instructions also shape an Output, so check it before you publish; “Acceptable use” explains what you must not do with a style name.

If you own or represent a channel, creator or brand we name and object to a reference, contact support@dreamwild.ai with the page or feature, who you are or represent, and your reason. We will review the request and may change or remove the reference. Reviewing or acting on a request is not an admission that a reference was unlawful. Complaints that material created or published through DreamWild infringes your rights follow “Copyright and rights complaints” below.

Acceptable use

Rights and lawful use

Use DreamWild only for lawful purposes and within the rights and permissions you hold. Before supplying reference images, footage, recordings, scripts, music, brands, links or other materials, check that you may use them for the requested processing and publication. Submit a link only to your own material, or to material you have permission or a legal exception to use. A file or video being accessible online, a platform letting you watch or download it, or a track being sold, given away or described as royalty-free, is not proof that you may copy or reuse it or publish it in a video; the licence that comes with it decides what you may do. If you rely on fair dealing, fair use or a similar exception, you are responsible for deciding that it applies.

Do not infringe or violate another person's copyright, trade marks, privacy, confidentiality, publicity or other rights. Do not use DreamWild's YouTube features unlawfully, deceptively or in a false or misleading way. Do not remove required attribution or provenance, claim another person's work as your own or falsely suggest their endorsement. Lawful criticism, parody, quotation and other legally permitted uses remain subject to their applicable conditions.

Style names describe a look, not a source or an endorsement. Do not use DreamWild, an Output or a style name to impersonate a channel, creator or brand, to pass your content off as theirs, or to suggest that they made, approved or sponsor it, including through your channel name, titles, descriptions, thumbnails or tags. Do not upload, request or recreate their logos, characters, footage, voices, music or other protected material unless you hold the necessary rights or the law permits that use. You are responsible for what you publish.

People, voices and sensitive content

Do not impersonate someone to deceive, defraud, harass or falsely obtain an endorsement. Obtain the permissions required for identifiable likenesses, voice samples and synthetic impersonations. Do not represent synthetic content as an authentic recording where doing so would deceive or breach law or platform rules. Do not use DreamWild to make electoral or political advertising that shows a real person doing or saying something they did not do or say, unless that person has consented in writing.

Persona Assets. You may publish many Outputs that show the same Persona Asset, including on one channel. Editing, cutting and reusing parts of an Output, including its narration, in your own content is use of that Output. Do not use a Persona Asset in sexual content. Do not present a Persona Asset as a real person, or present what it says as a genuine review, testimonial or recommendation from a real customer, user, expert or professional. Do not use a Persona Asset to mislead viewers about who is speaking or whether a real person is involved. If you use a Persona Asset in breach of this paragraph, your licence to each Output concerned ends and you must remove the copies you control.

Photos and videos of real people. Upload a real person's image only if it is you, or that person gave you permission to make the video. Everyone shown must be 18 or over. Never use DreamWild to make nude, sexual or intimate content of a real person. We keep a record of the permission box you tick. If you appear in content made with DreamWild without your permission, email support@dreamwild.ai with a link or description. We remove it from our service, including copies we hold, within 48 hours of a valid request, may suspend or close the account, and may report it to the police, the eSafety Commissioner or another authority.

You must not create, store or distribute child sexual abuse or exploitation material, sexualised depictions of children, material that promotes, instructs in or praises terrorism, material that promotes or instructs in serious crime or violence, non-consensual intimate imagery, exploitative sexual deepfakes, threats, targeted harassment or doxxing. Apparent consent cannot authorise unlawful material. You can report material made with DreamWild that breaks these rules by email to support@dreamwild.ai; we may remove it, close the account and tell the eSafety Commissioner, the police or another authority.

Do not submit health records, financial account secrets, identity documents, passwords, highly sensitive personal information or another person's confidential records unless the specific service has been approved for that purpose and all necessary safeguards and permissions are in place. Ordinary access to DreamWild is not that approval.

Fraud, misleading content and prohibited decisions

Do not use the service for scams, fraudulent evidence, forged identity documents, deceptive testimonials, unlawful political manipulation, false emergency messages or instructions intended to facilitate serious wrongdoing. Do not sell an output as genuine eyewitness or documentary evidence when it is not.

Do not use generated content to make unreviewed decisions about a person's employment, housing, credit, insurance, health, legal position or access to essential services. Do not treat the service as an emergency response, professional diagnosis or legal-advice system.

You are responsible for checking factual claims and for any disclosure, labelling, consent or other obligation applying to your publication. Requirements can differ by audience, platform and country. Preserve required synthetic-media labels and provenance data. DreamWild's export capability is not a certification that publication is lawful or eligible for monetisation.

System integrity and commercial restrictions

Do not distribute malware, attempt unauthorised access, probe other customers' data, defeat safety or billing controls, use stolen payment details, evade usage limits or interfere with the service. Do not automate high-volume access except through an interface and limit we expressly permit. Responsible security reporting to support@dreamwild.ai is welcome; it does not authorise intrusive testing of another person's data or service disruption.

Do not use multiple accounts to evade a disclosed limit or repeatedly exploit a limited promotional or refund offer. We may apply reasonable technical limits, such as rate limits, to protect the service; they do not reduce your included credits.

Do not resell account access or extract protected service components to reproduce the service without permission, subject to rights the law prevents us from restricting.

Do not access or use DreamWild to build, improve or benchmark a product or service that competes with it, or to copy its features, interfaces or workflows into one. This does not stop you publishing your own honest review, comparison or assessment of DreamWild. Do not submit Input designed to get around our safety, moderation or billing controls, or to reveal our prompts, recipes, system instructions or other confidential workings of the service. These restrictions are subject to rights the law prevents us from restricting.

Model restrictions and enforcement

Third-party materials remain subject to the applicable licences identified with them. These Terms do not give rights in material owned by someone else or make an undisclosed supplier restriction part of an earlier customer order. If a provider withdraws a model or we cannot lawfully offer it, we may stop offering that route, with the change and refund protections in these Terms preserved.

We may block a request, or withhold or remove an output, reasonably assessed as prohibited. Automated checks, including checks our AI providers run, can block a request or flag an upload. A person reviews any flag that pauses an account, and any restriction you challenge.

Our response may include refusing an operation, restricting sharing, asking for evidence of permission, removing access to specific material, suspending a feature or terminating an account under the Terms. We decide the response in our reasonable judgement. Where the law requires it, for example for users in the European Union, we will give you a statement of the reasons for a restriction.

To challenge a restriction, contact support@dreamwild.ai with the account and operation identifiers and the reason you believe the decision is wrong. We may preserve relevant evidence and report suspected unlawful activity to the appropriate authorities. These acceptable-use provisions do not promise that we monitor all activity or will detect every unlawful use.

Charges and refunds remain governed by the accepted quote, the refund and cancellation provisions above and mandatory law.

YouTube rules

By approving a schedule, you certify that the video it uploads complies with the YouTube Terms of Service, including its Community Guidelines, and does not violate other people's copyright or privacy rights. These requirements apply to private and unlisted videos too. Do not use DreamWild for spam, mass-produced near-identical uploads, misleading metadata, engagement manipulation or use of another channel to evade a restriction. YouTube decides strikes, removals, monetisation and account restrictions.

https://support.google.com/youtube/answer/9288567

We may pause affected publishing when YouTube reports a problem or requests action, or where there are reasonable grounds to believe the content breaches its rules, and explain where lawful and practicable. This is not a promise that DreamWild receives every channel strike or detects every platform violation automatically. You must stop affected publishing and tell us about a relevant restriction; do not try to route around it.

If a video is on YouTube, a rights holder can also use YouTube's own complaint process. Complaints to us follow “Copyright and rights complaints” below.

If YouTube limits or ends DreamWild's API access, affected publishing stops. We handle the retained YouTube data under the required deletion rules; this does not delete the videos held by YouTube. If that reduces the overall service you paid for in more than a minor way, “Changes, availability and events outside our control” applies.

Copyright and rights complaints

We handle notices of claimed copyright infringement under the process below, which follows the United States Digital Millennium Copyright Act. We use it for notices from anywhere and adapt it where local law requires. For complaints about other rights, such as trade marks, we follow the same steps adapted as those rights require, but the restoration timetable below applies to copyright notices only. A complaint that a real person appears in content without their permission follows “People, voices and sensitive content” instead, including its 48-hour removal.

In “Sending a notice”, “you” means the person sending it. In “Counter-notices” and “Review instead of a counter-notice”, “you” means the account holder.

Sending a notice

If you believe material stored on or made through DreamWild infringes a copyright you own or may act for, send our designated agent a written notice that includes:

(a) your physical or electronic signature;

(b) the copyrighted work you say is infringed, or a representative list if your notice covers several works;

(d) your name, postal address, telephone number and email address;

(e) a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law; and

(f) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner.

Designated agent: Copyright Agent, Genesis Vanguard Pty Ltd trading as DreamWild Labs, 388 George Street, Sydney NSW 2000, Australia. Email: support@dreamwild.ai. Telephone: +61 497 675 920.

If a notice identifies the work, the material and how to reach you but leaves out other details, we will promptly ask you to complete it; until it substantially complies, it is not notice to us. Consider whether fair use, fair dealing or another exception applies before you send a notice. A person who knowingly and materially misrepresents in a notice that material infringes, or in a counter-notice that it was removed by mistake, may be liable for damages, including costs and legal fees, under 17 U.S.C. 512(f) and similar laws.

What we share. We send the account holder a copy of a copyright or trade mark notice with your name or organisation and the email address you gave, so they can respond. We remove your telephone number and postal address. For any other complaint, including about your image, voice or privacy, we do not tell the account holder who you are unless you agree or the law requires it. You may act through an authorised agent or lawyer. Our Privacy Policy explains how we handle notices.

Notices from the European Union

If you are in the European Union, you may report content on DreamWild that you consider illegal by email to support@dreamwild.ai. Your notice needs only: why you consider it illegal; where it is, such as its project or video link; your name and email address (not needed for a report of child sexual abuse material); and a statement that you believe in good faith that it is accurate and complete. We confirm receipt, decide promptly, tell you our decision and how to challenge it, and say whether we used automated tools.

What we do

When we receive a notice that substantially complies, or a notice under “Notices from the European Union”, we may remove or disable the material and any Output that contains it, pause related publishing and restrict related features. We decide what to do in our reasonable judgement. We will take reasonable steps promptly to tell the account holder what we restricted, where and for how long, the facts and any notice we relied on, whether automated tools were involved, the law or clause of these Terms we applied, and how to challenge the decision with us or in court. If the account holder is in the European Union, we do this no later than when the restriction takes effect, unless a legal order prevents it. Acting on a notice is not an admission that the material infringes. Pausing publishing under this section is not a change outside, or a failure to follow, the account holder's approved publishing instructions. Credits used to make removed material are not returned unless the removal was our error, the notice is withdrawn, we decide that it was invalid, or the law requires it.

Counter-notices

If material you submitted or made through DreamWild was removed or disabled and you believe in good faith this was a mistake or the material was misidentified, you may send our designated agent a counter-notice that includes:

(a) your physical or electronic signature;

(b) the material that was removed or disabled and where it appeared before;

(c) a statement, under penalty of perjury, that you believe in good faith the material was removed or disabled by mistake or misidentification;

(d) your name, postal address and telephone number; and

(e) a statement that you consent to the jurisdiction of the United States Federal District Court for the judicial district of your address or, if your address is outside the United States, any judicial district in which we may be found, and that you will accept service of process from the person who sent the notice or their agent.

US law requires statement (e) for a counter-notice. We send a copy of a valid counter-notice, including your name, address and telephone number, to the person who sent the notice. We may then restore the material, or stop disabling it, not less than 10 and not more than 14 business days after we receive the counter-notice, unless our designated agent first receives notice that the complainant has filed a court action to restrain the activity. We are not required to restore material, and we may keep it disabled where we reasonably believe restoring it could expose us to liability. Restoring material is not a finding that it does not infringe, and we may still act under “Acceptable use” and “Protective action”.

Review instead of a counter-notice

If you do not want to send a counter-notice, for example because you are outside the United States and do not want to give the consent in (e), you may instead ask us to review the removal by replying to our message about it with your reasons. A person reviews it and we tell you the outcome. A notice does not count against your account while that review is open. The 10 to 14 business day timetable applies only to a counter-notice.

Repeat infringers

We count a notice against an account when it substantially complies and is not withdrawn or successfully countered. We may also count an infringement we reasonably believe occurred from other information, such as a court decision. In appropriate circumstances we close the account of anyone who repeatedly infringes or is repeatedly the subject of counted notices, and we may restrict or close an account after one infringement we reasonably believe is serious or deliberate. In deciding whether an infringement was serious or deliberate, we may take into account that you confirmed you held the rights in the material. A person decides every closure under this paragraph and will review a disputed closure on request to support@dreamwild.ai. Closure is immediate: the 7-day remedy period in “Protective action” does not apply, but the rest of that section does. A person whose account we close under this paragraph may not open or use another account.

This process does not make us the judge of a dispute between an account holder and a rights holder, and it does not limit any other right we have under these Terms.

Protective action

Follow the acceptable-use provisions above. We may refuse an operation, refuse or remove Input or an Output made with it, pause related publishing, or suspend or restrict access, where we reasonably believe it is necessary to address unlawful activity, a breach of these Terms, non-payment, a security threat, a material legal, security or integrity risk to DreamWild, other users or third parties, or a legal requirement. We may also take these steps where we reasonably suspect that material infringes someone's rights, or where a rights holder, platform or regulator complains about it, whether or not the complaint is a notice under “Copyright and rights complaints”. Pausing publishing under this section is not a failure to follow your publishing instructions.

We will tell you about a restriction and its reason where we reasonably can, unless the law, or a safety, security or legal risk, prevents it. Tell us if you believe we made an error; a person can review a disputed restriction through support@dreamwild.ai.

We may end your account or subscription by notice if you materially breach these Terms and do not remedy the breach within 7 days after we ask you to, or immediately if the breach cannot be remedied or involves unlawful content, fraud, a security risk you caused, or a reversed payment that remains unpaid 14 days after we notify you and was not caused by our error. We may discontinue a plan, or DreamWild, for all customers on it on at least fourteen days' notice, refunding the prepaid unused portion unless you accept a replacement we offer. If we end your account for your breach, we refund only the prepaid fees for whole months remaining in an annual period, less any amount due and unpaid by you.

A suspension caused by your breach does not pause the paid period or credit expiry. If a restriction was mistaken, we will restore access and extend the affected period or credits, or refund the affected part, as we choose, unless the law entitles you to a particular remedy. You may cancel future renewal while a restriction is in place. If we decide not to restore access, we will end the subscription under this section.

If a suspension that was not caused by your breach continues for more than thirty days, you may end the affected subscription and receive a refund of the unused paid period. Mandatory remedies remain unaffected.

During a paid period we close your account or remove completed outputs only at your request, under a disclosed storage limit, under Protective action, on a plan-wide discontinuation, where the law or a court order requires it, or where we act under “Copyright and rights complaints” or “Acceptable use”. After your subscription ends, we may delete your projects and stored outputs once thirty days have passed, or any longer period the law requires, without further notice. Download anything you want to keep before then. Storage is not promised indefinitely, and retention alone does not continue paid-feature access.

We may preserve relevant evidence, comply with lawful requests and report a credible unlawful threat. We will handle personal information under the Privacy Policy and applicable law. We have no duty to check, monitor or pre-screen Input, a link, a rights confirmation or an Output, or to identify every infringement. Any check we make is for our own protection and is not a review of your rights.

Changes, availability and events outside our control

We may change, update, replace or remove features, models, templates and formats, for example to improve DreamWild, to respond to a change by a provider or platform, or for legal, security or safety reasons. If a change reduces the overall service you paid for in more than a minor way, we will tell you in advance where we reasonably can, and you may cancel and receive a refund of the prepaid unused part of the affected period.

Beta and Preview features. We may label a new feature, engine, style or format Beta or Preview while we develop it, and we show the label where you choose it. We do not apply the label to a feature already offered without it, or to a feature your order described as included without it. We may change, reprice or withdraw a labelled feature because it is still in development, is not performing as intended or costs more to run than expected, or for a reason given earlier in this section. Despite “Credits and generation charges”, its credit cost may change from its next quote, which you approve before any charge. Changing, repricing or withdrawing a Beta or Preview feature is not a reduction of the overall service you paid for under these Terms, unless a law that protects you requires otherwise. An accepted quote for a Beta or Preview operation stays fixed for its approved scope, failed or undelivered work is released as “Failed work, partial delivery and retakes” explains, and your rights under “Rights these Terms do not remove” apply in full.

DreamWild is provided as available. We do not promise uninterrupted or error-free availability, or any service level, unless a separate written agreement with us says so.

We are not responsible for a delay or failure caused by an event outside our reasonable control, including a failure, restriction or change by an AI provider, YouTube, Google, a payment provider or an infrastructure supplier, a cyber attack or a change in law. If such an event prevents us supplying the service for more than 30 days in a row, either of us may end the affected subscription, and we will refund the prepaid unused part of the period.

Allocation of liability

This section applies only so far as lawful. It does not limit a mandatory guarantee or remedy, an amount we expressly owe as a refund, liability for fraud or wilful misconduct, or liability that applicable law prohibits us from limiting, including death or personal injury caused by negligence where the law prohibits that limitation. If you live in New Jersey, this section and “Third-party claims caused by your content” apply only as far as New Jersey law allows.

For other claims, a “Contract Year” is each successive twelve-month period beginning when you first accepted any version of these Terms. Each party's total liability for claims arising in a Contract Year is limited to the greater of US$100 and the fees paid or properly payable for the affected service in that year. This limit does not apply to lawful payment obligations; to amounts payable under “Third-party claims caused by your content” where your breach was deliberate or knowing, where the claim is made by a person depicted or imitated in your Input whose consent you did not hold as you promised under “Your content and permissions”, or where a platform or regulator acts because your Input, publishing instructions or published Output breached these Terms, that platform's terms or the law, whether or not you knew of the breach (for a consumer, these last two exceptions apply only as “Third-party claims caused by your content” provides); to your infringement or misuse of our rights or Service Materials; to our infringement of your rights in your Input; or to the non-excludable matters in the preceding paragraph. Hypothetical future renewals are not fees properly payable. For the exception above for deliberate or knowing breach, your breach is knowing if you submit Input, including a link, when you know you do not own it and know that no permission or legal exception covers the use you direct, including when you confirm in the studio that you hold the rights in it.

For this calculation, the affected service means the relevant subscribed plan or genuinely separate service bought under its own order. It does not mean only the price of a single generation within that plan. The exclusions and preserved rights in the preceding paragraph apply before this calculation.

Subject to the preceding protections, neither party is liable to the other for loss of profit, revenue, advertising or sponsorship income, monetisation, audience, subscribers, channel standing, goodwill, data or opportunity, or for any indirect or consequential loss. This exclusion does not apply to loss caused by fraud, wilful misconduct, our deliberate or reckless failure to follow publishing instructions you approved, or our breach of privacy or security obligations, and does not limit amounts payable under “Third-party claims caused by your content”. Each party must take reasonable steps to limit avoidable loss.

Each party's liability to the other is reduced to the extent that the other party, or anyone acting for it, caused or contributed to the loss.

Rights actions. To the extent the law allows, we are not liable to you for removing or disabling material, pausing publishing or restoring material in good faith under “Copyright and rights complaints” or “Protective action”, or for what your Input, including Linked Material, contains. This does not apply to loss caused by our negligence, our breach of these Terms or our failure to follow that process, or to a liability the law does not allow us to exclude.

For services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and only to the extent section 64A of the Australian Consumer Law permits, liability for a failure of an applicable service guarantee is limited to supplying the services again or paying the cost of having them supplied again. The limitation does not apply where you establish that reliance on it is not fair or reasonable in the circumstances. It does not apply merely because you buy through a business, or to a liability the law prevents us from limiting.

Our directors, officers and employees are not personally liable to you for anything connected with DreamWild, except for their own fraud or wilful misconduct or a liability the law imposes on them and does not allow to be excluded. You can still claim against us for their conduct. You agree not to bring such a claim against them personally. We hold this paragraph for their benefit as well as ours.

Third-party claims caused by your content

You must reimburse us for loss, liability and costs, including legal costs on a full indemnity basis, that we incur from a claim by a third party, such as a rights holder (including a record label, music publisher, collecting society or footage owner), a person depicted or imitated, a channel, creator or brand, YouTube or another platform, or from an investigation, demand or action by a platform or regulator, to the extent the claim, investigation, demand or action is caused by your Input, including music and footage you add, Linked Material from a link you submit and our copying, storage and editing of it as you instructed where you did not hold the rights or permission you promised under “Your content and permissions”; an untrue confirmation in the studio that you hold the rights; your prompts, metadata or publishing instructions; your publication or use of Output in breach of these Terms; a false statement in a counter-notice you send; or your breach of “Your content and permissions”, “Acceptable use”, the terms of a platform where you publish or, for videos published through DreamWild, the YouTube Terms of Service. This can include a claim arising from a video you approve. If you are a consumer, meaning, here and in the matching cap exceptions in “Allocation of liability”, that you use DreamWild for purposes wholly or mainly outside your trade, business, craft or profession, you are responsible under this section only for loss caused by your own breach of these Terms or the law, and only for costs that are reasonable and reasonably incurred, and the exceptions to the cap in “Allocation of liability” for claims by a person depicted or imitated and for platform or regulator action apply to you only where you knew or ought reasonably to have known of the breach.

This obligation does not apply to the extent the claim, investigation, demand or action is caused by our breach of these Terms, our negligence, an Output that infringes unless your Input or instructions caused the infringement, or the technical method we choose to retrieve Linked Material rather than the material you chose or what you do with it.

We will tell you about the claim, investigation, demand or action within a reasonable time and may control its defence and settlement. We will not settle in a way that requires you to admit fault or pay money without your consent, which you must not unreasonably withhold. We may not recover the same loss twice. Mandatory consumer and small-business protections continue to apply.

Complaints and disputes

Contact support@dreamwild.ai with the account or order details and the outcome you seek. We will investigate in good faith and provide a substantive response within a reasonable time, subject to any shorter legal deadline. Before starting proceedings about a dispute, each party must raise it with the other in writing and allow 30 days to resolve it.

This does not prevent a regulator complaint, urgent relief, preserving a limitation period or another right the law does not allow us to restrict. You must not knowingly make a false claim or recover twice for the same loss.

Mediation for business customers. This paragraph applies only if you accepted these Terms for a business and the arbitration paragraph below does not apply to the dispute. If the 30-day step above does not resolve a dispute, either party may refer it to mediation administered by the Australian Disputes Centre in Sydney under its mediation guidelines. The mediation may be held by video conference. Neither party may start proceedings until the mediation has ended or 30 days have passed since the referral, whichever is earlier. Each party pays its own costs and half of the mediator's fees and the centre's charges. This paragraph does not apply to urgent interim relief, to a claim by either party for an amount the other owes and has not paid, to a claim about infringement or misuse of intellectual property or Service Materials, or where the law gives you a right it does not allow us to restrict.

Arbitration if you live in the United States. This paragraph applies if you live in the United States and you accepted a version of these Terms that contains it. If the 30-day step above does not resolve a dispute about DreamWild or these Terms, you and we will settle it by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, by video conference or in the county where you live.

Before starting arbitration, the party bringing the claim must send the other a notice of dispute, signed personally by the claimant, with the claimant's name and account email, the claim and the relief sought, and must take part in an individual call about it if the other party asks within 30 days. Limitation periods pause while this step runs. If 25 or more similar demands are brought by, or with the help of, the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules and fee schedule apply. We pay the fees the Consumer Arbitration Rules assign to a business. We also repay any filing fee you pay above the fee for filing your claim in a court where you live, unless the arbitrator finds your claim frivolous or brought for an improper purpose.

You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding, whether in arbitration or in court, and each of us gives up the right to a jury trial. Either of us may instead bring an individual claim in a small claims court in the county where you live, bring an individual claim in court to stop infringement or misuse of its own intellectual property, or ask a court for urgent interim relief. A claim for public injunctive relief that your state's law does not allow to be waived is decided by a court after, and paused until, arbitration of all other claims.

The Federal Arbitration Act governs this paragraph, which prevails over the governing-law and jurisdiction paragraph below. The arbitrator decides its scope and enforceability, except that a court decides the class, collective, representative and public injunctive relief provisions. You may opt out of this paragraph by emailing support@dreamwild.ai within 30 days after you first accept a version of these Terms that contains it. If this paragraph does not apply to a claim, or cannot be enforced for it, that claim goes to the courts described below, paused until every claim that can be arbitrated is decided, and the class and representative waiver still applies as far as the law allows.

The laws of New South Wales, Australia govern the agreement. The parties submit to the exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from them. If you are a consumer, you keep any mandatory right to rely on the law of your home country and to bring or defend proceedings in the courts or tribunals where you live. A mandatory local protection prevails over inconsistent wording, without changing the rest of the agreement.

Notices and general provisions

We may send service notices to your verified account email and show them in the service. Material price, renewal and adverse contractual changes require direct notice, not merely an edit to a page. An email notice is treated as received when we send it to your account email, unless we learn that it was not delivered. Keep an accessible copy of the terms and order you accept. Send notices under this agreement to support@dreamwild.ai or by post to Genesis Vanguard Pty Ltd, 388 George Street, Sydney NSW 2000, Australia.

Our single point of contact under the EU Digital Services Act, for EU authorities, the European Commission, the European Board for Digital Services and users of DreamWild, is support@dreamwild.ai. A person reads every message. We communicate in English.

We may change these Terms only for one of these reasons: a change in law or regulatory guidance, a change by our providers or platforms, a change in our features, plans or prices, or a security, safety or abuse-prevention need. A change that is adverse to you in more than a minor way takes effect for an existing customer 14 days after we give you direct notice, or sooner if the law requires it or it is urgently needed for safety, security or legal reasons. If you do not accept an adverse change, you may end your subscription before it takes effect, or within 30 days after an urgent change, and receive a refund of the prepaid unused part of the current period. Changes that are not adverse to you take effect when we publish them. You may also accept an updated version expressly, and it then applies from your acceptance. Until a change takes effect for you, the version you accepted continues to apply to you. Accrued claims and accepted quotes are not retrospectively changed.

We may transfer this agreement, or our rights and obligations under it, to a related company or to a buyer or successor of all or part of DreamWild, by notice to you. Google user data transfers only as our Privacy Policy describes. If the transfer materially disadvantages you, you may end your subscription and receive a refund of the prepaid unused part of the current period. You may not transfer this agreement without our written consent.

If a provision cannot lawfully operate, it is ineffective only to that extent. A delay in enforcing a right does not waive it. These Terms do not create an employment, agency or partnership relationship. Rights and obligations intended to survive, including accrued payment obligations, content rights and licences, lawful retention, liability allocation and dispute provisions, survive only for their intended lawful purpose.

These Terms, your order and the documents they refer to are the whole agreement between you and us about DreamWild. This does not limit liability for fraud or a right you have under the Australian Consumer Law or another law that cannot be excluded.